General Information

Frequently Asked Questions

Do you offer franchises or wholesale dealerships?
No, we do not offer franchises or wholesale dealerships; all James Avery retail stores are company owned and operated.

Who do I contact about job opportunities?
If you are near one of our retail stores and would like to explore employment opportunities, please call that store directly. If you would like information on employment opportunities at our corporate headquarters in Kerrville, Texas or one of our nearby manufacturing plants, please call the Human Resources Hotline at 1-800-522-2303 and enter 1122 at the tone.

I saw an item I wanted in last year’s catalog, but now I can’t find it in the current catalog. Is it still possible to order this item?
Yes, if it is still in our active line. We have limited space in our catalogs and we try to highlight new items introduced in our line plus many of our best selling items. Just call our Catalog Sales Division at 800-283-1770. Prices subject to change without notice.

What is the James Avery Craftsman Guarantee of satisfaction?
Each piece of James Avery jewelry in our current line is guaranteed to satisfy you in every way. If for any reason an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 60 days for a refund, exchange, or James Avery gift card. After 60 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange or a James Avery gift card only. (Note: Special Made-to-Order and engraved items are non-returnable.)

Are James Avery Craftsman ear posts hypoallergenic?
All James Avery Craftsman ear posts on sterling silver earrings are made of an alloy of palladium and silver. Palladium is a metal that will not oxidize and is less likely to react with chemicals in the skin. It is also much stronger than sterling silver alone, so our ear posts are less likely to break or bend.

Is James Avery jewelry priced and sold by the metal weight of the design?
James Avery jewelry is priced based on the intrinsic and artistic value of the design and the labor to create the design, as well as the metal content. Due to various jewelry making techniques such as casting, cutting, finishing and polishing, the weight of each individual piece will vary slightly.

For additional information regarding the approximate weight range of a particular item, you may contact our Customer Service department at 1-800-283-0550 weekdays, from 8:00 a.m. until 5:00 p.m., or by email at

Can I return, exchange, or have an item refurbished?
Yes, as long as it complies with our guarantee (see above).

For all returns, exchanges, and product care services we recommend you ship your merchandise using UPS, FedEx or U.S. Mail. Additional shipping charges are required to process your exchange. Please insure all items for the full retail price.

We offer minor alterations on most of our items, refurbishing and sizing at a reasonable fee.

I placed my order yesterday, but today I found another item I want to add to my order. What should I do?
Once an order is completed, the next order is treated as a totally separate order. Another order will have to be placed. If the item(s) are in stock, we will ship within 24 hours.

Giving a gift?
We will enclose the jewelry you select in a protective flannel pouch inside our signature James Avery coral gift box. And if you wish, we will add your personal message on an enclosed card. These services are complimentary, of course. At James Avery Craftsman we want to make your gift giving as special --- and as easy --- as we can.

I have a relative in the Armed Forces. Can you ship to them?
Yes, we can ship by standard delivery service to APO/FPO addresses. Charges vary and we are prohibited from shipping to some foreign countries.

I lost one of my James Avery earrings! Can I get just one replaced?
Yes, at James Avery Craftsman we know that one earring alone isn’t much good and that accidents do happen. If one of the earrings you buy from us is lost or destroyed, and it is in our current line, you can purchase another pair from us for one-half the price of the new pair plus exchanging your remaining earring. (The remaining item must be received for a credit to be issued).
(Note: Diamond earrings are not covered under this policy. Customers may order a half pair to replace a lost or damaged earring, as long as the design is still available.)

I have selected several charms to be put on a charm bracelet, but I would like them soldered. What do you charge?
We are happy to solder James Avery Craftsman charms for you. First-time solders of our charms are complimentary. To have something moved or resoldered, there is a $3.75 charge for each sterling solder and a $10.00 charge for each 14K gold solder. If you need several charms soldered to one item, please specify the location and spacing you would like for each of the charms.

How do I properly clean and care for my James Avery purchase?
Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth which we have available. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush. Avoid the use of harsh chemical dips and only allow a professional jeweler to clean your jewelry. Gemstones and pearls require special care, so we recommend they be professionally cleaned as well.
Care & Cleaning Brochure

I’m not sure of my ring size. How can I order the right size?
All James Avery Craftsman rings are available in full and half sizes. Generally, a band 1/4” or wider will require a half size larger than you usually wear. Rings that are tapered fit your normal ring size. To determine your exact size, we can send you a free set of sizing rings. Please contact us.

Does Mr. James Avery design all the jewelry you sell?
No, but he designs many of our pieces, and he mentors a staff of talented designers who create new items for our line.

May people see the place where your jewelry is made?
Yes! People are welcome to visit our headquarters in Kerrville. At our visitors’ center you can see a videotape about the company and see where some of the jewelry is made. The time to visit is between 9:00 a.m. and 4:30 p.m. Monday through Saturday (Note: Although the visitors’ center is open on Saturday, our manufacturing group doesn't usually work this day).

Do you have James Avery Craftsman gift cards?
Yes, we have gift cards available. As opposed to some businesses who limit gift card choices to certain predetermined dollar amounts, you may order one of our gift cards in any denomination you choose. To order a gift card contact us by phone at 1-800-283-1770 and we will assist you or you may order Gift Cards online.

Note Regarding Our Children’s Policy

James Avery Craftsman, Inc. does not knowingly collect or maintain any personal information on children visiting our site. Please refer to our Privacy Policy.